![]() Users whose devices are powered by the Simplo battery have had their battery life drained due to a fault, but Microsoft believes it has found an inexpensive solution. :Battery problems with the Surface Pro 3 appear to be a software issue, Microsoft has said. Microsoft said that it could take a few charging cycles for the issue to be completely fixed though, so users should not expect it to be sorted as soon as they install the update. "This update corrects the firmware component that functions as a "fuel gauge" so that the battery capacity is accurately reported."Īpparently, the battery problem is related to an error that "causes the full charge capacity of the battery to be misreported to the operating system and device firmware." It is a safety measure to stop the battery from overheating when it reaches fully charged capacity. "v38.10.90.0 corrects an error that may occur on a limited number of Surface Pro 3 devices where the full charge capacity of the battery is misreported to the operating system and device firmware," Microsoft said in the changelog. Any device being updated should have at least 40% battery life before attempting the update, it continued. It warned that before installing the update users should ensure their device is plugged in.
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